Discount and Redemption Policy

Discount and Redemption Policy At Marsupial, we love offering special discounts and promotions to our valued customers. Please review the following guidelines to ensure you fully understand how to apply and redeem your discounts:

  1. Applying Discount Codes • Discount codes must be entered at checkout to be applied to your order. Look for the “Apply Discount Code” box on the checkout page. • Only one discount code can be used per order, unless otherwise stated. • Discounts cannot be applied retroactively to orders that have already been placed. • If the discount code is not applied correctly, please ensure that it is still valid and has not expired before completing your purchase.
  2. Discount Code Restrictions • Discount codes may be subject to certain restrictions, such as a minimum purchase amount or limited product eligibility (e.g., not valid on sale items or certain collections). • Discount codes are non-transferable, and they cannot be exchanged for cash. • Some discount codes may be exclusive to specific promotions or events and may have additional terms and conditions. • Discounts cannot be combined with other promotions or offers unless explicitly stated.
  3. Expiration of Discount Codes • Each discount code has a set expiration date. Be sure to use your discount before it expires. Expired codes will not be accepted. • We do not offer extensions or replacements for expired discount codes.
  4. Redeeming Gift Cards • Marsupial gift cards can be used toward any purchase on our website. • To redeem a gift card, enter the unique code provided at checkout. The balance on your gift card will automatically be applied to your order total. • Gift cards do not expire and can be used for multiple purchases until the balance is fully used. • If your gift card balance does not cover the full purchase, you can pay the difference using another payment method. • Gift cards cannot be redeemed for cash, except as required by law.
  5. Promotions and Special Offers • Marsupial occasionally runs limited-time promotions, such as free shipping or percentage-off discounts. The terms of each promotion will be clearly stated, including eligibility and expiration. • Promotional offers are subject to change and may be withdrawn at any time without notice. • If you return a product that was purchased as part of a promotion, the refund will reflect the discounted price. If the promotion was tied to a minimum purchase threshold, and your return causes your order to fall below that threshold, we may adjust your refund accordingly.
  6. Issues with Discounts or Gift Cards If you experience any issues with applying a discount code or redeeming a gift card, please contact us at marsupialus1@gmail.com. We’ll be happy to assist you.

Last Updated: October 2024 This Discount and Redemption Policy ensures customers are clear on how to use discounts and gift cards while protecting Marsupial from misuse or misunderstanding.