Marsupial’s Shipping Policy

Shipping Policy

At Marsupial, we are committed to delivering your order as quickly and efficiently as possible. Below is an overview of our shipping options and policies:

1. Shipping Locations We offer shipping both domestically and internationally. Delivery times and costs may vary based on your location.

2. Domestic Shipping (USA)

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days
  • Free standard shipping on all U.S. orders over $75.

3. International Shipping

  • Delivery times vary depending on the destination, typically between 7-21 business days.
  • Shipping rates are calculated at checkout based on your location.
  • Please note: International orders may be subject to additional customs fees, duties, or taxes, which are the responsibility of the recipient.

4. Processing Time All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

5. Tracking Once your order is shipped, you will receive a confirmation email with tracking information. You can track your shipment through the carrier’s website.

Return and Exchange Policy We want you to be completely satisfied with your Marsupial purchase. If for any reason you are not, we offer returns and exchanges as outlined below:

1. Return Eligibility

  • Items must be returned within 30 days of purchase.
  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • Items marked as final sale are not eligible for return or exchange.

2. Return Process

1. Contact us at marsupialus1@gmail.com to initiate a return or exchange.

2. We will provide you with a prepaid return shipping label if your order qualifies (U.S. orders only).

3. Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

4. Exchanges If you need a different size or color, we offer free exchanges on U.S. orders. Contact us within 30 days, and we’ll assist with the process. Items eligible for exchange must meet the return conditions outlined above.

5. International Returns International customers are responsible for return shipping fees. We recommend using a trackable shipping service, as Marsupial is not responsible for lost return packages.

6. Damaged or Defective Items If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will replace the item or issue a full refund, including any shipping costs.

This shipping and return policy ensures transparency and provides a smooth shopping experience for Marsupial customers.